Terms and conditions

Please note: The following terms and conditions apply for guided and self-guided biking tours and bike rentals arranged by Bederfly d.o.o. (organizer) only. All guided and self-guided tours arranged by Bederfly d.o.o. are regulated by Slovenian legislation. As a package tour organizer Bederfly d.o.o. has provided the necessary guarantees to the Tourism and Hospitality Chamber of Slovenia.

Terms and conditions Guided and self-guided biking tours

Please note that the terms and conditions are subject to amendments.

1. Tour participation requirements

Our guided and self-guided tours demand that the participants have the basic physical and psychical strength that is necessary to realize the tour, and therefore our guided and self-guided tours can only be booked by participants who can meet these requirements. Please see Section 11 “The participant’s responsibility” for more details.

2. Price

The tour prices are defined in our booking system that is published on www.bike-trail-slovenia.si. The tour prices include the services as specified in the tour description on our website. For some tours optional and additional services are available.
As organizer Bederfly d.o.o. reserves the right to raise or lower the price in case of new/ changes for tax regulations, exchange rate changes, price level changes, misprints, costs due to Force Majeure, or other unforeseen reasons. Increases in price are to be notified as soon as possible and at the latest 10 days prior to the tour departure date. If the increase in price exceeds 10 % of the tour price, the participant is free to cancel the reservation at no surcharge.

3. Scope of the booking agreement

The booking covers the services agreed between Bederfly d.o.o. as an operator, the customer, and tour participant and includes:
3.1. The tour description on www.bike-trail-slovenia.si, that is, all information and facts described and linked to in the tour description.
3.2. Any customer and tour participant information issued, such as booking confirmation, an invoice with payment information and information to participants from the tour leaders, etc.
When carrying through booking, all participants acknowledge having read and accepted our terms and conditions for tour participation. The booking is binding once a booking has been carried through.

4. Payment and invoice payment options

For online booking, the total or part of the amount is to be paid by credit card (Visa or Mastercard), PayPal, or via bank transfer when the booking is carried through. An e-mail confirmation and an e-mail with the invoice will be sent to the customer.
In some cases, payments for our Tours can be also accepted through our affiliated booking partners (Hotels, Hostels, Tourist Offices, etc.). In any case, an official invoice for our Tour is issued.

Invoice payment option 1:
Payment by credit card or PayPal via our online booking system www.bike-trail-slovenia.si.

Invoice payment option 2:
Payment by credit card via the link sent to your e-mail address. Please send an e-mail to info@greenhills.si to let us know that you wish to pay by credit card.

Invoice payment option 3:
Payment via Bank Transfer In Euro:

Company data:
Bederfly d.o.o.
Trata 4
4220 Skofja Loka
Slovenia

Bank name and address:
Delavska hranilnica d. d. Ljubljana
Miklosiceva 5,
1000 Ljubljana
Slovenia

SWIFT BIC CODE: HDELSI22

IBAN: SI56 6100 0001 3172 947

Please make sure you send the correct amount (if you pay in foreign currency ask your bank about the exchange rate) and indicate what the payment is for by referring to the offeror invoice number.

5. Insurance

Bederfly d.o.o. wish to underline that participation in our guided and self-guided tours is at the participant’s own risk. As an organizer, we do not take the responsibility for any economic consequences related to accidents/injuries that occur during the realization of the guided or self-guided tour. Participants from abroad are advised to take out a combined travel and accident insurance in their home countries, as such insurance is not included in the booking. It is also likely that such insurance also includes cancellation insurance.

6. Making changes to the booking

When changes to a booking are made more than 10 days before the tour departure date an administration fee of 10€ applies. Changes to a booking that is to be carried through when it is 10 days or less to the tour departure date, is regarded as a cancellation and registration of a new booking (please see Section 7 for details).
In consultation with Bederfly d.o.o. a fully paid booking can be transferred to a different person at an administration fee of 10€,- per participant if this participant meets the requirements for tour participation. A transfer of tour participants can only take place as long as this is not in conflict with other rules and regulations that the organizer has to take into consideration.

7. Cancellation

Please notify Bederfly d.o.o. as soon as possible if you wish to cancel your booking. Following rules apply in the case of Cancellation:

More than 10 days before tour departure date: An administration fee of 10€,- applies. The paid amount will be refunded less the administration fee or an invoice will be sent to the customer.
10 – 4 days before tour departure date: 50 % of the tour price applies. Paid amounts will be refunded less than 50% of the tour price, or the customer will receive an invoice equivalent to 50% of the tour price.
3 – 0 days before tour departure date or no show: the full tour price amount applies. No refund or the customer will be sent an invoice equivalent to the full tour price amount.

8. To quit and leave during the guided tour

If the participant for any reason has quit and left the group during the course of the guided tour, Bederfly d.o.o. is not responsible for any extra costs that this may lead to for the participant. The participant cannot claim any refund of the tour price and will be advised to consult her/his travel or accident insurance arrangements. See also Section 13 Complaints.

9. Tour cancellation

Bederfly d.o.o. may cancel a tour in case of force majeure, weather conditions, lack of tour leaders, not a sufficient number of participants, or other unforeseen reasons beyond the organizer’s control. If possible, the organizer will do his best to notify the participants

at the latest 14 days before tour departure date for tours lasting 5 days or more
and
at the latest 2 days before tour departure date for tours lasting 4 days or less.

In the case of tour cancellation due to the reasons described above, the full amount paid will be refunded. Bederfly d.o.o. is not responsible for any other cost that the participant may have related to tour participation.

10. Changes to the tour itinerary

Bederfly d.o.o. will strive to carry through the guided or self-guided tour as described in the tour description itinerary. Note, however, that the itinerary is subject to changes that may take place due to transportation schedule changes, and changes to opening hours, weather conditions, or other unforeseen circumstances that make it difficult to carry through the tour as first planned. In such cases, and whenever possible, the participants will be notified of any significant changes before tour departure. Should the participant wish to cancel the booking due to such changes, the full paid amount will be refunded. In cases where changes have to be made during the guided or self-guided tour, the tour leader should notify the participants as soon as possible.

11. The participants’ responsibility

Participants are obliged to read the tour description itinerary carefully and assess whether they are physically and mentally prepared to carry through tour participation without being a liability to themselves or others. This means to read and evaluate all relevant information described in the tour description on www.bike-trail-slovenia.si, including information linked to.
Should a participant be aware that her/his health condition is poor, she/he is obliged to consult a physician.
The participants are obliged to follow the instructions and decisions of the tour leader. Should the participant be inadequately prepared for the tour (physically/mentally or with poor equipment) or otherwise causing difficulties for the tour leader and/or the tour group, the leader has the authority to require that the participant quit the tour. The organizer is not responsible for any extra cost that this may lead to for the participant. In cases of grave violation of the above provisions, the participant can be made liable for any loss or extraordinary expenses affecting the organizer.

12. E-mail address distribution

For some tours, it is beneficial for the participants to coordinate transport to the tour meeting point. In order to facilitate an easy and cheap alternative for participants to get to the tour meeting point, the organizer may distribute the participants’ e-mail addresses to other tour participants.

13. Complaints

The tour leader should as soon as possible be notified of a complaint in the course of the tour, enabling that the matter can be settled on the spot. A written statement of the complaint and any requests for a refund must be forwarded to Bederfly d.o.o. administrative office as soon as possible and in any case, within 4 weeks after the tour is finished.

14. Miscellaneous

Bederfly d.o.o. reserves the right to make alterations to any information published about our guided or self-guided tours. Tour information is subject to changes related to transportation time schedules, accommodation opening hours, price amendments, and printing errors that may have effects on tour participants.

15. Photography

As a participant on a Bederfly d.o.o. guided or self-guided tour, you may be photographed, either by the tour leader or by other participants. These photographs may be used later in Bederfly d.o.o. printed or online publications. Please tell the tour leader in advance if you prefer not to be photographed.

Terms and conditions – Bike rental

Parties and objects

Bederfly d.o.o. (“Organiser”) delivers to the renter (“Client”) the equipment mentioned in the Rental Agreement in good conditions and provided with appropriate safety devices.

The Client, on collecting the rented equipment and on underwriting the rental agreement, with the specific approval of the present general conditions, declares to have verified that the equipment is in good conditions and proper to the use agreed upon.

Obligations of the client

The Client must:

Provide a valid ID, give correct information about their personal details, address, telephone number, email address, age, weight, height.
Use and store the rented equipment with the utmost care and in compliance with the law.
Make sure that, overall the rental period, the equipment is in good condition for correct use. In the event one of the above-mentioned conditions should fail, the Client must promptly report to the Organiser which will replace or repair the rented equipment.
On collecting the equipment, pay the total amount corresponding to the rental price plus the extra services as per the rental rates agreed upon in the rental agreement. In case of prolonged rental or additional services, extra charges are to be paid on the return of the equipment.
Return the equipment to the Organiser at the time and place agreed.
On returning the equipment, check the conditions together with the Organiser.
In case of inappropriate use, refund the Organiser for the consequences of any damage caused to the rented equipment, including the replacement of spare parts, repairs, and labor costs.

Theft and Damage

The rental material is not insured against damage and theft.
In the event of theft, the Client must report the theft immediately to the competent Authority and give the Organiser the original copy of the report within 24 hours.
In the event of theft, the Client will be charged an amount equal to the value of the stolen gear.
The payment for the rental is due until the original copy of the theft report is handed in.
If the rental period has not expired yet, the Organiser will replace the gear with a similar one if available and only after the Client has paid the amount due as compensation.
In the event the stolen gear is later retrieved, the amount paid as compensation or deductible will be refunded unless any possible damage is ascertained.

Rates: rental period and return

Rental rates are calculated per day, meant as a solar day, expiring at 8.00 pm each day.
The Client must return the rented equipment as agreed with the Organiser and within the date on the rental agreement in conditions consistent with normal usage.
In the event the Client wants to extend the rental period, communication must be given to the Organiser before the due date and the balance is to be settled at the returning of the equipment.
When the equipment is not returned within the due date, the Organiser may recover possession of the equipment in any possible way even against the will of the Client.
The rental amount is also due for the period exceeding the agreed terms.
In the event the rented gear has not been returned within 7 days after the due date, the Organiser will sue the Client to the competent authority.

Refunds

The Client who returns the equipment before the agreed date, in case of illness or injury will be refunded for the period not enjoyed. The following rules apply upon the presentation of a medical certificate.
In the absence of a medical confirmation in injury or. disease the full rental rate will be charged.
Bad weather or other obstructions do not exempt from payment of the rental rate.

Booking cancellation

Please notify Organiser as soon as possible if you wish to cancel your booking. Following rules apply in the case of Cancellation:

More than 10 days before rental date: An administration fee of 10€,- applies. The paid amount will be refunded less the administration fee or an invoice will be sent to the customer.
10 – 4 days before rental date: 50 % of the rental price applies. Paid amounts will be refunded less than 50% of the rental price, or the customer will receive an invoice equivalent to 50% of the rental price.
3 – 0 days before the rental date or no show: the full rental price amount applies. No refund or the customer will be sent an invoice equivalent to the full tour price amount.

Gear exchange

Throughout the rental period, the Client can always ask to have the rented equipment exchanged or replaced.
In the event the equipment is replaced with analogous items, the first change is free; subsequent changes will be charged a 5 Euro change fee.
In the event the equipment is replaced with items with different characteristics, the Client will be charged the price difference for higher quality items or refunded for lower quality items.

Payment

For online booking, the total or part of the amount is to be paid by credit card (Visa or Mastercard) or PayPal when the booking is carried through. An e-mail confirmation and an e-mail with the invoice will be sent to the customer. In any case, an official invoice for a rental is issued.

Invoice payment option 1:
Payment by credit card or PayPal via our online booking system www.bike-trail-slovenia.si.

Invoice payment option 2:
Payment by credit card via the link sent to your e-mail address. Please send an e-mail to info@greenhills.si to let us know that you wish to pay by credit card.

Invoice payment option 4:
With cash on the event of the collecting rented equipment.

Invoice payment option 5:
With a credit card in the event of the collecting rented equipment.

Invoice payment option 6:
Payment via Bank Transfer In Euro: